Conditions of Use

Payment Terms

(a) Prices & Charges. You understand that: (a) the prices for menu or other items displayed through the Services may differ from the prices offered or published by Merchants for the same menu or other items and/or from prices available at third-party websites and that such prices may not be the lowest prices at which the menu or other items are sold; (b) GetOnBoard has no obligation to itemize its costs, profits or margins when publishing such prices; and (c) GetOnBoard reserves the right to change such prices at any time, at its discretion. For certain transactions, the subtotals shown at checkout are estimates that may be higher or lower depending on the final in-store totals. In those situations, GetOnBoard reserves the right to charge your payment method the final price after checkout. You are liable for all transaction taxes on the Services provided under this Agreement (other than taxes based on GetOnBoard’s income). In the event that the charge to your payment method may incorrectly differ from the total amount, including subtotal, fees, and gratuity, displayed to you at checkout and/or after gratuity is selected, GetOnBoard reserves the right to make an additional charge to your payment method after the initial charge so that the total amount charged is consistent with the total amount displayed to you at checkout and/or after gratuity is selected. All payments will be processed by GetOnBoard or its payments processor, using the preferred payment method designated in your account. If your payment details change, your card provider may provide us with updated card details. We may use these new details or details from other cards on file in order to help prevent any interruption to your Use of the Services. If you would like to use a different payment method or if there is a change in payment method, please update your billing information.

(b) No Refunds. Charges paid by you for completed and delivered orders are final and non-refundable. GetOnBoard has no obligation to provide refunds or credits but may grant them, in each case in GetOnBoard’s sole discretion.

(c) Promotional Offers and Credits. GetOnBoard, at its sole discretion, may make promotional offers with different features and different rates to any User. These promotional offers are subject to the terms of this Agreement and may be valid only for certain Users as indicated in the offer. You agree that promotional offers: (i) may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public, unless expressly permitted by GetOnBoard; (iii) are subject to the specific terms that GetOnBoard establishes for such promotional offer; (iv) cannot be redeemed for cash or cash equivalent; and (v) are not valid for use after the date indicated in the offeror in GetOnBoard’s Terms and Conditions for Promotional Offers and Credits. GetOnBoard reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that GetOnBoard determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. GetOnBoard reserves the right to modify or cancel an offer at any time. You agree that we may change GetOnBoard’s Terms and Conditions for Promotional Offers and Credits at any time. GetOnBoard may also offer gratuitous credits, which can be used for the Services. Any credit issued by GetOnBoard is valid for 6 months from the date of issue except to the extent prohibited under applicable law and may not be redeemed for cash or cash equivalent. Upon expiration, credits will be removed from your account. Expired credits are no longer redeemable and cannot be used towards any order. Credits issued through a User’s GetOnBoard account may only be redeemed through that respective Service.

(d) Fees for Services. GetOnBoard may change the fees for our Services as we deem necessary or appropriate for our business, including but not limited to Delivery Fees, Service Fees, Small Order Fees, and Surge Fees. GetOnBoard may also charge merchants fees on orders that you place through the Services, including commissions and other fees, and may change those merchant fees as we deem necessary or appropriate for our business or to comply with applicable law.

(e) Gift Cards. Except as provided below, Gift Cards may be redeemable towards eligible orders placed on www.getonboard.com and GetOnBoard apps in the United States. Gift Cards are made available and provided by GetOnBoard, Inc. Gift Cards are not redeemable for cash except when required by applicable law.